Frequently Asked Questions

If you haven't found answers to your questions, please feel free to contact us via email at support@flamingames.com. We're here to assist you with any inquiries related to our video games and gaming gift card activations.

Key/Gift issues

How to report a faulty key?
How to contact a seller?

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/.

If you have a question regarding the product you want to purchase or have other questions please contact us via ticketing system by creating a request by this link: https://flamingames.com/request/

Will the game work on my computer?
Why did I get a link instead of a key?
Revoke

Code is being withdrawn from the library.

In order for us to be able to connect this particular issue to the key you purchased, we kindly ask you to contact the platform support and ask directly whether the key you purchased was revoked. Please provide full, unedited screenshots of the conversation, making sure that both the key and the support's statement on it are visible on them.

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/.

Duplicate

Code has been already used.

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/

Invalid

Code is not being recognized as valid by the system of the intended platform.

Please make sure that you are activating the key on the correct platform. If you re-write the code, please make sure you did not make any typos: O/0, etc.

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/

Order

Where can I find my orders?

You can find your order history under this link: https://flamingames.com/my-account/orders/

I no longer want to play the game. Can I get a refund?

Flamingames.com reserves its right not to accept any returns of already delivered items/game keys.

In the situation where you have already redeemed the code, we are sadly unable to offer you a refund.

Please remember that we only sell game licenses, and are not responsible for the technical state of the game.

What does my order status mean?
My order is processing for a long time.

If the order is processing for longer than 15 minutes, it could mean that the product just went out of stock. Please, contact our support and we will provide a solution.

How can I cancel the order?

If you were not charged for the order, it will get canceled automatically. If the order got completed, but you are no longer interested in the purchased product, please refrain from claiming the key and contact our support.

I placed the order by mistake

If you have purchased something by mistake, please do not claim the key, and contact our support via ticket.

Why is my order on hold?

To ensure the safety of our Customers, certain orders might be held for verification purposes.

If that happens, our Verification Team will contact you via ticket soon.

Payments

What are the available payment methods?

We have payment by visa or mastercard credit card, Apple Pay, Google Pay.

When should I expect the refund?

Refund to the original payment method might take up to 5 business days to be processed.

My payment has failed. What should I do?

This issue can be caused by the payment gateway timing out, the transaction is canceled by your bank, accidentally canceling it on your end, or even technical difficulties with the payment gateway.

Should such a problem persist for multiple orders in a row, we recommend that you contact either your bank or the payment provider. In the case of credit card payments specifically, we recommend checking if you have 3D verification enabled for your credit card as it may be required in order for the payment provider to process your payment.

If you were debited for the order, you should be refunded for it soon by the payment provider. To inquire about the transaction, please contact your payment provider regarding this issue.

I got charged but the order is canceled

Account

I want to close/delete my account

If you are certain that you wish to close your account, please write an email to privacy@flamingames.com Remember to send it from the email address associated with the FlaminGames account you wish to close!

Do I need an account to be able to buy?
How can I change my e-mail?

If you wish to change an email associated with your FlaminGames account, simply follow this link: https://flamingames.com/my-account/edit-account/

I forgot my password

If you have forgotten the password to your FlaminGames account, you can easily reset it here: https://flamingames.com/my-account/lost-password/

Other

How can I contact you?
How to activate the product?

All information about the activation can be always found on the product offer page under the "key activation details" tab.

How to take a screenshot?

In order to take a screenshot, please follow this small guide:

Press "Print Screen" or "PrtScn" on your keyboard;
Open the editing software, such as "Paint" or "Adobe Photoshop";
Press "Ctrl" and "V" at the same time;
Save the file (in the .jpg or .png format).

Alternatively, if you are using Windows 8, 8.1, or 10, you can do it much faster:

Press "Windows Key" and "Print Screen" or "PrtScn";
The screenshot will be automatically saved in the "Screenshots" folder (C:\Users\[user]\Pictures\Screenshots).

You can also provide us with screenshot using for eg. gyazo.com

Please note that screenshots have to be always unedited and full, which means the taskbar with the time and date are necessary as well.

What does it mean that the game is EU, US, CA, EMEA, LATAM, etc.?

These terms refer to regions in which the game can be activated. Here are the most common tags that you will see:
- EU - meant for the European region;
- NA - meant for North America, including Canada;
- US - meant only for the United Stated;
- LATAM - meant for the Latin America region;
- ASIA - meant for Asia region;
- EMEA - meant for Europe, the Middle East and Africa regions;
- ROW (Rest of the World) – usually available for most of the countries, but with certain exceptions, so please make sure to check product's region restrictions for more info on that.

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