Frequently Asked Questions
If you haven't found answers to your questions, please feel free to contact us via email at support@flamingames.com. We're here to assist you with any inquiries related to our video games and gaming gift card activations.
Key/Gift issues
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/
Once you select the appropriate key to report, you will be asked to upload screenshots proving your case there. After filling the report in, it will go directly to the merchant who has sold you the key.
Furthermore, if needed, you can also Escalate the case to bring it to Customer Support's attention.
However, if you have a query not related to an issue with a specific product, please use the following link to open a new ticket here: https://flamingames.com/request/
Customer support will look into your inquiry and provide you with an answer as soon as possible.
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/.
If you have a question regarding the product you want to purchase or have other questions please contact us via ticketing system by creating a request by this link: https://flamingames.com/request/
In case you are not sure if the product will run on your device, please check the "System requirements" tab above the “Others you may like” section on the product page.
The minimum and recommended system requirements for the products are listed right there.
Certain products come in a different format, e.g. altergifts.
Please make sure to check the "Key activation details" tab on the product page to find the activation guide.
If you are still having issues activating the product please contact us via Resolution Center.
There are certain products that come in different formats, such as for example Altergifts.
Please make sure to follow the instructions provided in the "Key activation details" tab. You will find all the necessary information about product activation included there.
In case you are still encountering issues while activating the product please contact us via Resolution Center using the following link: create a Resolution Center report. The merchant and the customer service will shortly provide you with a solution.
Code is being withdrawn from the library.
In order for us to be able to connect this particular issue to the key you purchased, we kindly ask you to contact the platform support and ask directly whether the key you purchased was revoked. Please provide full, unedited screenshots of the conversation, making sure that both the key and the support's statement on it are visible on them.
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/.
Code has been already used.
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/
Code is not being recognized as valid by the system of the intended platform.
Please make sure that you are activating the key on the correct platform. If you re-write the code, please make sure you did not make any typos: O/0, etc.
If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://flamingames.com/request/
Order
You can find your order history under this link: https://flamingames.com/my-account/orders/
Flamingames.com reserves its right not to accept any returns of already delivered items/game keys.
In the situation where you have already redeemed the code, we are sadly unable to offer you a refund.
Please remember that we only sell game licenses, and are not responsible for the technical state of the game.
- completed - the key has been successfully dispatched to your inventory
- processing - if the status remains "processing" for a while it might mean the product is out of stock and can not be dispatched.
- pending payment - we are waiitng to receive the payment from the payment provider.
- on hold / closed - the item is held for verification purposes.
- cancelled - we have not received the payment for the item. If you were charged please contact us.
If the order is processing for longer than 15 minutes, it could mean that the product just went out of stock. Please, contact our support and we will provide a solution.
If you were not charged for the order, it will get canceled automatically. If the order got completed, but you are no longer interested in the purchased product, please refrain from claiming the key and contact our support.
If you have purchased something by mistake, please do not claim the key, and contact our support via ticket.
To ensure the safety of our Customers, certain orders might be held for verification purposes.
If that happens, our Verification Team will contact you via ticket soon.
Payments
We have payment by visa or mastercard credit card available
Refund to the original payment method might take up to 5 business days to be processed.
This issue can be caused by the payment gateway timing out, the transaction is canceled by your bank, accidentally canceling it on your end, or even technical difficulties with the payment gateway.
Should such a problem persist for multiple orders in a row, we recommend that you contact either your bank or the payment provider. In the case of credit card payments specifically, we recommend checking if you have 3D verification enabled for your credit card as it may be required in order for the payment provider to process your payment.
If you were debited for the order, you should be refunded for it soon by the payment provider. To inquire about the transaction, please contact your payment provider regarding this issue.
If you were charged, and the order got canceled immediately, it means the funds are frozen by the payment provider and most likely will return to your account soon.
If this takes too long, please contact our support and provide details about the transaction and the order number.
Should the problem persist for several orders in a row, please consider clearing cache and cookies, changing the browser, or using a different payment method.
As the last resort, contacting your payment provider might resolve the issue.
Account
If you are certain that you wish to close your account, please write an email to privacy@flamingames.com Remember to send it from the email address associated with the FlaminGames account you wish to close!
Having a registered account is necessary to buy on Flamingames.com. Once you are logged in, you can choose any product you wish to purchase and just go through our checkout process. If you do not have one yet, you can easily create one here: https://flamingames.com/my-account/?action=register please enter your email address and set up a password.
If you wish to change an email associated with your FlaminGames account, simply follow this link: https://flamingames.com/my-account/edit-account/
If you have forgotten the password to your FlaminGames account, you can easily reset it here: https://flamingames.com/my-account/lost-password/
Other
If you have any questions, feel free to contact us via ticket: https://flamingames.com/request/ or email: support@flamingames.com
Our Support is working 24/7 to ensure the best Customer Experience.
All information about the activation can be always found on the product offer page under the "key activation details" tab.
In order to take a screenshot, please follow this small guide:
Press "Print Screen" or "PrtScn" on your keyboard;
Open the editing software, such as "Paint" or "Adobe Photoshop";
Press "Ctrl" and "V" at the same time;
Save the file (in the .jpg or .png format).
Alternatively, if you are using Windows 8, 8.1, or 10, you can do it much faster:
Press "Windows Key" and "Print Screen" or "PrtScn";
The screenshot will be automatically saved in the "Screenshots" folder (C:\Users\[user]\Pictures\Screenshots).
You can also provide us with screenshot using for eg. gyazo.com
Please note that screenshots have to be always unedited and full, which means the taskbar with the time and date are necessary as well.
These terms refer to regions in which the game can be activated. Here are the most common tags that you will see:
- EU - meant for the European region;
- NA - meant for North America, including Canada;
- US - meant only for the United Stated;
- LATAM - meant for the Latin America region;
- ASIA - meant for Asia region;
- EMEA - meant for Europe, the Middle East and Africa regions;
- ROW (Rest of the World) – usually available for most of the countries, but with certain exceptions, so please make sure to check product's region restrictions for more info on that.
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